Terms & Conditions
Terms and Conditions
By placing an order with us you consent to the terms and conditions below.
A number of pieces are available to be bought directly from us. Details of how to do that are below. However any product bought through others will have their own terms and conditions and guarantees that apply.
All orders for the UK through our Berkshire office and for the US and Canada will be placed through our Illinois office.
Delivery will be arranged with the customer. We will have the options of standard or white glove delivery. With white glove delivery we will do any assembly that may be required and remove all unwanted packaging. If you have any special requirements please discuss at time of ordering.
We accept payment by cheque, money order, and all major credit/debit cards. Credit/Debit card payment orders have to be placed through the internet, but other payments can be made by post. For all orders please provide us with your full name, address, email address and phone number.
All prices include the relevent taxes – if in doubt please contact us.
We warrant all products bought from us to be free from defects in materials and workmanship for 12 months from the date of order from a customer. Let us know in writing (email or post) as soon as a problem becomes apparent, and we will resolve it promptly. Please note: there are some products, where the inherent variations due to the materials and manufacturing processes are part of its character and would not constitute a defect – for example the grain on a piece of wood.
This warranty will not include damage caused by abuse, improper handling (other than by delivery company), installation, maintenance, unauthorised repairs or modifications, and is limited to the original owner.
We shall not be liable for incidental or consequential damages, including but not limited to lost profits or other economic or commercial losses.
If your purchase does not meet with your approval upon receipt, please notify us in writing (email is the preferred means) within 7 days please state clearly your name and product details. We will then give you full details of where to return the products. From the date of notification we ask you to return the item/s in the original packaging in perfect condition within 7 days to guarantee a refund. Unless there is a fault with the product the delivery costs will not usually be refunded and the cost of returning the goods is the responsibility of the customer. If the customer is unable to return the goods, we can make arrangements for collection, but the cost of this will be to the customer and may be higher than the customer sending it themselves.
In the case of products made to order (this would have been made clear at the time of purchase) you will not be entitled to cancel the contract and return the goods without good reason.
From the date of order you will have the usual 7 days cooling off period before work has begun on your order. If after this time we have not received and acknowledged notification from you to stop, we will assume you wish to continue with the order and work will commence. If you are anxious to receive the goods as quickly as possible, you may ask us to start work immediately. In this case you will have forfeited your right to cancel an order.